Everyday assistance
Washing, dressing, using the toilet, eating, getting around, shopping or housework.
For relatives
Organizing care without shouldering it all alone
When a loved one suddenly needs support, many questions arise at once: What is urgent? Which aid really helps? What is covered by prescription, care level, or care insurance? ADAM helps to assess the situation and prepare the appropriate next step.
Relatives' Reality Check
Family members often take on five roles simultaneously
A large portion of care in Germany takes place at home and is provided by family members. Caregiving rarely consists of just one task: many help with daily routines, monitor risks, coordinate appointments, and simultaneously bear emotional responsibility.
Safety Observer
Falls, nocturnal restlessness, bathing, bed, transfers, orientation, or medication need to be monitored.
Organizational headquarters
Coordinate appointments, prescriptions, nursing care insurance, health insurance, documents, applications, and inquiries.
Physical support
Lifting, transferring, storing, standing up, accompanying, pushing, or carrying.
Emotional support
Listen, reassure, support decisions, tolerate conflicts and absorb feelings of guilt.
ADAM can help especially when everyday situations create a need for assistive devices, care boxes, home emergency call systems, prescriptions, or supplies.
Quick orientation
When everything comes at once: prioritizing the first 72 hours
When care suddenly becomes necessary, a clear sequence of steps can help. Not everything has to be perfectly resolved immediately – but safety, documents, and initial care should be quickly accessible.
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Check security
Can the person safely stand up, go to the toilet, shower, sleep, eat, breathe, and walk short distances?
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Highlight urgent bottlenecks
Bathing, Bed, Transfer, Mobility, Care Consumption, Sleep/Breathing, Wounds, or Positioning.
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Collect documents
Prescription, discharge summary, care level, medication plan, existing aids, and insurance details.
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Involve help early
check with care advice services, nursing services, relatives, neighbors, ADAM, cost bearers or the emergency call system.
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Prepare supplies
Medical device finder, submit prescription, care package, advice, request emergency call system or clarify living situation.
In the event of an acute care situation, care support allowance may be relevant for a short-term absence from work. Please check with the long-term care insurance fund at an early stage.
In case of acute danger, severe symptoms, or medical emergency, please contact emergency services or a doctor immediately.
Recognize everyday relief
When help becomes a burden, an aid is often more than just a product
Assistive devices can relieve the burden on relatives when recurring everyday situations become unsafe, physically demanding, or organizationally unmanageable.
Bathroom becomes unsafe
How to tell
- Showering is avoided
- Toilet is too low
- Relatives must provide support
ADAM-PathwaysView Bathroom & Toilet Request a consultation
Standing up or implementing something takes effort
How to tell
- From bed, armchair, wheelchair, or toilet comes pulling, lifting, or holding
- The caregiver's back, shoulders, or knees are stressed
ADAM-PathwaysView Transfer Aids View Standing Aids
Bed care is increasing
How to tell
- Repositioning, storing, pressure relief, or nighttime help are more common
- Nursing care is increasingly being provided in bed
ADAM-PathwaysView nursing beds View Pressure Ulcers & Positioning
Paths are getting shorter
How to tell
- Furniture is used for support
- Apartment, doctor's visit, or everyday life become smaller
ADAM-PathwaysView mobility Launch Assistive Tools Finder
Care consumption is spiraling out of control
How to tell
- Gloves, disinfectant, bed protectors, or protective material are regularly needed
- Relatives buy many items individually
ADAM-PathwaysConfigure care box View Care Usage
Loneliness or risk of falling is a concern
How to tell
- Family members cannot always be on site
- Fear of falling, insecurity, or emergencies at home will be the topic
ADAM-PathwaysRequest emergency call system Request a consultation
Accept support
Relief is not capitulation
Support doesn't mean less help. It ensures that home care remains sustainable, safer, and less overwhelming for longer.
Care Advice
Helps to better understand benefits, responsibilities, and next steps in case of need for care. Relatives can be involved with the consent of the person in need of care.
Care Courses and Training
Care insurance companies offer free courses that can provide practical safety in home care, transfers, positioning, hygiene, and strain.
Relief amount
For home care, a monthly relief amount of up to €131 can be relevant for recognised services.
Respite Care / Short-Term Care
From July 2025, a combined annual amount of up to €3,539 will be available for both services, provided that the requirements are met.
Nursing aids & care box
Consumables and care aids can make daily care more hygienic and easier to plan.
Emergency call system
A personal emergency response system can provide security when a person is alone at home or relatives cannot always be on site. A personal emergency response system can be requested via ADAM.
Remote Coordination
If you're not on site: Organizing care from a distance
Many relatives provide support from another city or with limited time on-site. In such cases, clear responsibilities, digital documents, and reliable contact persons are helpful.
Local contact person
Who can check at short notice, take measurements or photos?
Situational awareness instead of crisis call
What has really changed: bathroom, bed, paths, medication, care consumption, or safety?
Collect documents digitally
Keep prescriptions, discharge summaries, care levels, medical aid numbers, photos, and insurance data centrally available.
Check emergency call system
If loneliness or the risk of falling are concerns, a personal emergency response system can be requested via ADAM.
Distribute tasks
Who talks to the doctor, long-term care insurance, nursing service, ADAM or relatives?
Prepare supply
ADAM can provide support with assistive device needs, care boxes, prescription services, and care-related communication.
Perceive burden
Five warning signs that support is becoming more important
This check does not replace consultation or medical assessment. It helps relatives become more aware of burdens and possible relief points.
They regularly provide physical assistance
Standing up, repositioning, lifting, or accompanying patients takes strength and strains the back, shoulders, or knees.
My own recovery is on hold
Sleep, appointments, work or breaks are permanently postponed.
Safety is a constant concern
Bathing, nighttime, fall risk, being alone, or orientation occupy you daily.
Care consumption is becoming opaque
Gloves, disinfectant, bed protectors or protective material must be constantly repurchased.
Responsibilities are unclear
Nobody knows exactly who coordinates prescriptions, long-term care insurance, health insurance, nursing services, or medical aids.
ADAM by your side
Where ADAM relieves relatives in everyday care
ADAM helps relatives take the next concrete step in care from a stressful everyday situation – from aids and care boxes to prescription routes, communication with cost units or emergency call inquiries.
Classify situation
From "we don't know what to do next" emerges a more concrete need: bathroom, bed, mobility, transfer, care box, sleep & breathing, emergency call system, or prescription path.
Check for need of aids
ADAM helps classify suitable product areas and supply channels in an understandable way.
Prepare recipe and documents
If a prescription, medical aid number, discharge letter, or care level is available, ADAM can prepare the next step in care.
Coordinate communication
ADAM coordinates care-related communication with health insurance companies, long-term care insurance companies, or payers within the scope of medical aid supply.
Prepare care package
If care consumables are needed regularly, the care box configurator helps to prepare the requirements in a structured way.
Request emergency call system
If safety at home is a concern, a home emergency call service can be requested via ADAM.
Making Supply Practical
Delivery, customization, instruction, queries, or further coordination will be prepared in an understandable manner.
ADAM does not replace nursing advice, medical diagnosis, emergency services, or legal advice. We assist with medical aids, care packages, emergency call system inquiries, documentation, and care-related next steps.
Next-of-Kin Document Folder
This information helps with the initial inquiry
The clearer the situation, documents, and contacts are, the easier it is to prepare for the next step in care.
Who needs support?
Name, age, living situation, and who can be contacted.
What is difficult in everyday life?
Bathing, bed, mobility, transfer, breathing, care consumption, emergency call system, or safety.
Prescription, discharge letter, or diagnosis
Helps to assess the medical baseline and potential care.
Care level
Relevant for long-term care insurance, care boxes, care aids, and other services.
Existing Aids
What's already there, what no longer fits, what's missing?
Physical strain
Where do relatives have to lift, support, position or accompany?
Photos, dimensions or living situation
Helpful for bathing, bedding, transfers, lifts, ramps, emergency call systems, or living environment.
Contact Person
Who speaks with the doctor, long-term care insurance, health insurance, nursing service, or ADAM?
Urgency
Hospital discharge, fall risk, lack of care, living alone, or short-term needs.
Knowing early
Benefits family members often learn about too late
Many relief options are only utilized when the burden is already high. This overview helps to become familiar with important terms early on and to ask targeted questions at the long-term care insurance fund or during consultations.
Care Advice
Those in need of care and their caring relatives can use advisory services. The consent of the person in need of care is generally important for relatives.
Care Courses
Nursing care funds offer free training courses for people who care for others – for example, on transferring, positioning, hygiene, or relief.
Relief amount
For home care, a monthly amount of up to €131 for approved support services may be relevant.
Respite care / Short-term care
As of July 2025, a combined annual amount of up to €3,539 may be relevant if the respective conditions are met.
Care aids
Nursing aids can make care easier, alleviate discomfort, or support greater independence. The long-term care insurance fund reviews eligibility.
Care Box & Consumables
For those with a care level and receiving home care, up to €42 monthly for consumable care products may be relevant.
ADAM does not replace nursing advice, but it can help with inquiries about medical aids, care boxes, emergency call systems, and care steps.
ADAM Accompaniment
This is how ADAM supports relatives
From the first inquiry to practical care: ADAM helps relatives to prepare needs, documents, aids, care box, emergency call system and communication around care in a structured way.
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1
Describe the situationWhat happened, what's difficult, what's urgent?
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2
Categorize requirementsBath, bed, mobility, transfer, care kit, breathing, positioning, emergency call system, or prescription delivery.
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3
Review documentsPrescription, care level, discharge letter, HMV number, photos, measurements or insurance data.
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4
Prepare supply routeDirect purchase, prescription, long-term care insurance, care box, emergency call system inquiry, consultation, or assistive device finder.
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5
Coordinate communicationADAM supports benefit-related coordination with payers in the context of healthcare provision.
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6
Make assistive devices usablePrepare for delivery, instruction, adjustment, or further queries in an understandable manner.
Choose a suitable introduction
What best describes your current situation?
Choose the entry that best suits your current situation.
Care is suddenly neededPrioritize safety, urgency, and initial care.View 72-Hour Schedule
I don't know which tool is suitable.Start with the specific everyday situation.Start assistive technologies finder
Bath, bed or transfer will be difficultView bottlenecks and possible home remedies.Watch at home
We need consumablesCompile care aids as needed.Configure care box
Home security is a topicInquire about emergency home call service as a possible care option.Inquire about emergency home call service
We have a prescription or documentsSubmit documents for the next supply step.Submit recipe
Frequently asked questions for relatives
Brief answers for guidance. Care, aids, and services always depend on the situation, need, and responsible authorities.
What can I do if home care suddenly becomes necessary?
Start with safety, urgency, and documentation: Can the person stand up, go to the toilet, shower, sleep, and walk short distances? Are there prescriptions, discharge letters, care levels, or existing aids? Afterwards, the next step can be better assessed.
What aids physically relieve relatives?
Depending on the situation, transfer aids, stand-up aids, care beds, positioning aids, patient lifters, bath and toilet aids, rollators or wheelchairs can provide relief. The crucial factor is where physical strain occurs.
When should I stop lifting or transferring alone?
If lifting, supporting, or repositioning regularly causes physical strain, becomes unsafe, or creates a risk of falling, support should be considered. This can include nursing advice, nursing services, assistive devices, or personal consultation.
Can ADAM advise family members even if the affected person does not call themselves?
Yes. Relatives can describe the situation and provide initial information. For certain steps, consent, documents, or direct coordination with the affected person may be required.
What documents should I have ready for ADAM?
A prescription, discharge letter, care level notification, medical device number, photos, measurements, insurance details, information on existing medical aids, and a brief description of the everyday situation can all help.
What is the difference between care counseling and ADAM counseling?
Care advice provides comprehensive information on care services and the organization of care. ADAM assists with aids, care boxes, emergency call requests, prescriptions, documents, and next steps related to care.
What services help relieve the burden on family members?
Care counselling, care courses, relief amount, respite care, short-term care, care aids, care box, nursing service or other local services may be relevant. The responsible long-term care insurance fund can provide binding advice.
What do I do if I live far away?
Appoint a local contact person, collect documents digitally, clarify photos or measurements of the living situation, and check safety issues such as an emergency call system. ADAM can assist with medical aid requirements, care boxes, and care steps.
How do I know if caregiving is overwhelming me?
Warning signs can include sustained physical strain, lack of recovery, constant worry about safety, unclear responsibilities, or frequent crisis situations. In such cases, support should be sought early on.
Can a home emergency call be requested via ADAM?
Yes. If safety at home is a concern, a home emergency call system can be requested via ADAM. ADAM helps to assess the need for care. In an acute emergency, the public emergency services should still be contacted immediately.
What can I do if my relative refuses to use assistive devices?
Often it helps to start not with the product, but with everyday life: What should become easier, safer, or more independent? A calm consultation can help to discuss benefits and concerns together.
What is the first step when multiple problems exist simultaneously?
Prioritize safety and physical strain first: risk of falling, bathing, transfers, in-bed care, breathing, or being alone. Afterwards, aids, care box, emergency call system, prescription pathway, or consultation can be prepared specifically.
Personal Support
You don't have to organize care alone
Briefly describe your relative's situation. ADAM helps to prepare requests for assistive devices, care packages, emergency call systems, prescription delivery, and next steps in care in an understandable way.
Calm. Clear. Relatives considered.